Angelee M. Hall
Senior Administrative Assistant
Seeking a position to utilize my exceptional people skills and extensive experience within an organization that focuses on excellent service and provides an opportunity for growth.
Summary of Qualifications
20+ years of experience in office environments. Detail oriented individual with strong ability to multi-task. Excellent customer service, computer and people skills. Clear and precise written and verbal communication. Proficient in Microsoft Word, PowerPoint, Excel, Access, PeopleSoft and Pathlore.
January 2008- September 2016 Honda North America- Marysville, Ohio
Senior Administrative Assistant
Managed development programs for 200+ associates
Managed general office duties for Technical Development (Training) Center; Supply orders, Shipping/Receiving, etc.
Monthly budget reconciliation and reporting
Prepared and presented Monthly Training Status reports
Tracked and maintained records for 200+ associates in required 4 year training development program
Scheduled required training for 200+ associates based on equipment and facilitator availability
Filing and record retention preparation
Performed Safety Representative duties for department; attended monthly meetings, coordinated drills and take shelter events for my area
Coordinated with vendors for maintenance of various software systems
November 2006- June 2007 Cardinal Health- Phoenix, Arizona
Assisted all department supervisors; Inventory, Operations, Compliance, etc.
Daily filing, maintaining files for several departments
Generated daily QC reports
Created organizational documents to log DEA and State license renewal information
Contacted expiring license customers ever month to request renewal
1st point of contact to all inbound calls
Received prioritized and distributed all mail for office
Monitored and distributed inbound fax transmissions
Sent and received packages
Greeted guests, maintained sign in log and visitor badges in a secure facility
August 1999 – June 2006 Vorys, Sater, Seymour and Pease LLP-
Legal Telecommunications Analyst
Managed over 90 telecommunication accounts
Trouble shooting equipment
Installation of new equipment
Maintained uptime of the switch
Produced weekly reports that highlight uptime, failures and call data
Worked closely with vendors, service technicians, and account representatives
Reported issues to vendors and tracked the escalation of repair tickets until resolution was found
Communicated status reports to the end user
Trained technical support analysts on the use of the Avaya software
Documented detailed technical process for branch offices
Installation of new lines and punching cross connects
Maintained a high level of customer service
Worked individually and as a team to accomplish goals and meet deadlines
Proficient in working with all personality types while providing the highest level of professionalism
Communicated with end users over the phone and in person to ensure the satisfaction of their phone functionality
October 1997 – August 1999 News Color Press Printing Company
Responsibilities included 35mm developing, striping color negatives, separating and matching page layouts for books and newspapers
Downloaded pages from the internet and printed to Imagesetter. (Direct to film)
Used QuarkXPress and Adobe Photoshop Suite
Worked with clients to finalize ad design and structure
Worked in a team environment to produce a high quality product
High School Diploma achieved in 1995 from Big Walnut High School.
20+ years of experience in office environments.
References available upon request.