Learning & Development Officer
A newly created position, the Learning and Development Manager provides operational and thought leadership for the development and implementation of Big Brothers Big Sisters of Central Ohio's corporate and volunteer training initiatives including those related to traditional 1:
1 and group mentoring and leadership development at Camp Oty'Okwa.
Reporting to the Chief Impact Officer, the Learning and Development Manager will work in partnership with BBBSCO leadership to assess and create innovative, engaging training solutions to enhance overall employee performance and volunteer experience that places child safety and well-being above all and is indicative of an evolving, high-performance, learning organization.
Responsible for the design and delivery of performance-based training modules, programs, processes, and collateral which supports overall business goals and objectives for the organization, while being responsive to emerging trends and best practices.
Spearheads the design, development, and implementation of an organizational-wide Learning &Development strategy to successfully transform the learning experience for all employees and volunteers, supports the employee and volunteer experience, and builds a culture of continuous learning.
Analyzes knowledge and skill gaps according to performance data, real-time observations and feedback in order to design short and long-term training plans and activities that align with agency learning and performance goals.
Responsible for coordination, scheduling, and facilitation of in-person and computer-based training content delivery, adoption, performance, and reporting.
Delivers group trainings to address operations updates to increase knowledge, compliance, andimprove skills performance for both BBBSCO employees and volunteers.
Manages the central repository training materials to ensure content is utilized and relevant on anongoing review and audit cycle, including regular research into adult education best practices andinnovative service delivery in youth-serving organizations.
Manages all aspects of the learning management system (The Learning Exchange), including new user access and training verification for all staff and volunteers.
Identifies additional resources, including, but not limited to contract training personnel required to develop, manage, and deliver training.
Utilizes change management and communication methodology to promote a culture of continuous learning and ensures JEDI (Justice, Equity, Diversity, and Inclusion) is woven into every aspect of four learning and development curriculum.
Bachelor's degree in Education, Human Resources, Public Health, Industrial/Organizational Psychology or related field required; Master's degree preferred.
Prosci Change Management certification, Association for Talent Development (ATD) facilitation certification preferred, but not required 2-5 years in a Learning & Development role with strong emphasis on needs analysis, facilitation, and learning program management Proven project management experience leading small to medium-sized projects with definedobjectives, timelines, and deliverables Proven hands-on experience organizing and leading corporate training events Familiarity with Learning Management Software (LMS) Understanding of talent management and succession planning Experience with full training cycle learning programs Excellent communication and facilitation skills Ability to present complex information to a variety of audiences Experience exercising independent judgment and providing consultation to leaders at all levels Experience with motivational interviewing and facilitating focus groups Knowledge of instructional design principles and learning strategies Proficiency in assessing training effectiveness and value to stakeholders and leaders Ability to effectively manage multiple projects and initiatives in a fast-paced and ambiguous environment Must be willing to work evenings and weekends as required Must have viable transportation, valid driver license to meet job responsibilities Self-Awareness.
The ability to recognize accurately one's own emotions, thoughts and values and how they influence behavior.
The ability to assess accurately one's strengths and limitations, with a well-grounded sense of confidence, optimism and a growth mindset.
This includes performance in the areas of identifying emotions, accurate self-perception, recognizing strengths, self-confidence, and self-efficacy.
Self-Management.
The ability to regulate successfully one's emotions, thoughts and behaviors in different situations - effectively managing stress, controlling impulses and motivating oneself.
The ability to set and work toward organization and personal goals.
This includes performance in the areas of impulse control, Learning & Development Manager Revised August 2023 Page 3 of 4 stress management, resilience, perseverance, failure management, self-discipline, self-motivation, self-development, continuous learning, seeking and accepting feedback, productivity, and organization skills.
oSocial Awareness.
The ability to take the perspective of and empathize with others, including those from diverse backgrounds and cultures.
The ability to understand social and ethical norms for behavior and to recognize family, school and community resources and supports.
This includes performance in the areas of quality customer service, perspective-taking, empathy, appreciating diversity and inclusion, applying equity and maintaining respect for others.
Relationship Skills.
The ability to establish and maintain healthy and rewarding relationships with diverse individuals and groups.
The ability to communicate clearly, listen well, cooperate with others, resist inappropriate social pressure, negotiate conflict constructively, and seek and offer help when needed.
This includes performance in the areas of individual and group communications, social engagement, culture alignment, appropriate navigation through the organization, conflict management, trust and credibility, recognition of others, collaboration and team building.
Responsible Decision-Making.
The ability to make constructive choices about personal behavior and social interactions based on ethical standards, safety concerns and social norms.
The realistic evaluation of consequences of various actions and a consideration of the well-being of oneself and others.
This includes performance in the areas of anticipating problems, identifying problems, diagnosis, and analyzing situations, solving problems, evaluating, reflecting, and determining alternatives, use of formal and informal channels, appropriate escalation, and ethical responsibility.
Goal-Directed Behavior.
Shows initiative of and persistence in completing tasks of varying difficulty.
This includes performance in the areas of strategic alignment, conceptual and tactical thinking, planning, goal setting, time management, systematic application, and priority management.
Optimistic Thinking.
Has an attitude of confidence, hopefulness and positive thinking regarding organization and life situations in the past, present and future.
This includes performance in the areas of change management, unexpected internal and external priorities, ambiguity, resilience, perseverance, gratitude, visionary thinking, learning from the past, and being in the present.
Personal Responsibility.
Shows a tendency to be careful and reliable in one's actions in contributing to group efforts.
This includes performance in the areas of personal and profPI227801244 Recommended Skills Auditing Change Management Coaching And Mentoring Confident And Emotionally Stable Conflict Management Consulting Estimated Salary: $20 to $28 per hour based on qualifications.
1 and group mentoring and leadership development at Camp Oty'Okwa.
Reporting to the Chief Impact Officer, the Learning and Development Manager will work in partnership with BBBSCO leadership to assess and create innovative, engaging training solutions to enhance overall employee performance and volunteer experience that places child safety and well-being above all and is indicative of an evolving, high-performance, learning organization.
Responsible for the design and delivery of performance-based training modules, programs, processes, and collateral which supports overall business goals and objectives for the organization, while being responsive to emerging trends and best practices.
Spearheads the design, development, and implementation of an organizational-wide Learning &Development strategy to successfully transform the learning experience for all employees and volunteers, supports the employee and volunteer experience, and builds a culture of continuous learning.
Analyzes knowledge and skill gaps according to performance data, real-time observations and feedback in order to design short and long-term training plans and activities that align with agency learning and performance goals.
Responsible for coordination, scheduling, and facilitation of in-person and computer-based training content delivery, adoption, performance, and reporting.
Delivers group trainings to address operations updates to increase knowledge, compliance, andimprove skills performance for both BBBSCO employees and volunteers.
Manages the central repository training materials to ensure content is utilized and relevant on anongoing review and audit cycle, including regular research into adult education best practices andinnovative service delivery in youth-serving organizations.
Manages all aspects of the learning management system (The Learning Exchange), including new user access and training verification for all staff and volunteers.
Identifies additional resources, including, but not limited to contract training personnel required to develop, manage, and deliver training.
Utilizes change management and communication methodology to promote a culture of continuous learning and ensures JEDI (Justice, Equity, Diversity, and Inclusion) is woven into every aspect of four learning and development curriculum.
Bachelor's degree in Education, Human Resources, Public Health, Industrial/Organizational Psychology or related field required; Master's degree preferred.
Prosci Change Management certification, Association for Talent Development (ATD) facilitation certification preferred, but not required 2-5 years in a Learning & Development role with strong emphasis on needs analysis, facilitation, and learning program management Proven project management experience leading small to medium-sized projects with definedobjectives, timelines, and deliverables Proven hands-on experience organizing and leading corporate training events Familiarity with Learning Management Software (LMS) Understanding of talent management and succession planning Experience with full training cycle learning programs Excellent communication and facilitation skills Ability to present complex information to a variety of audiences Experience exercising independent judgment and providing consultation to leaders at all levels Experience with motivational interviewing and facilitating focus groups Knowledge of instructional design principles and learning strategies Proficiency in assessing training effectiveness and value to stakeholders and leaders Ability to effectively manage multiple projects and initiatives in a fast-paced and ambiguous environment Must be willing to work evenings and weekends as required Must have viable transportation, valid driver license to meet job responsibilities Self-Awareness.
The ability to recognize accurately one's own emotions, thoughts and values and how they influence behavior.
The ability to assess accurately one's strengths and limitations, with a well-grounded sense of confidence, optimism and a growth mindset.
This includes performance in the areas of identifying emotions, accurate self-perception, recognizing strengths, self-confidence, and self-efficacy.
Self-Management.
The ability to regulate successfully one's emotions, thoughts and behaviors in different situations - effectively managing stress, controlling impulses and motivating oneself.
The ability to set and work toward organization and personal goals.
This includes performance in the areas of impulse control, Learning & Development Manager Revised August 2023 Page 3 of 4 stress management, resilience, perseverance, failure management, self-discipline, self-motivation, self-development, continuous learning, seeking and accepting feedback, productivity, and organization skills.
oSocial Awareness.
The ability to take the perspective of and empathize with others, including those from diverse backgrounds and cultures.
The ability to understand social and ethical norms for behavior and to recognize family, school and community resources and supports.
This includes performance in the areas of quality customer service, perspective-taking, empathy, appreciating diversity and inclusion, applying equity and maintaining respect for others.
Relationship Skills.
The ability to establish and maintain healthy and rewarding relationships with diverse individuals and groups.
The ability to communicate clearly, listen well, cooperate with others, resist inappropriate social pressure, negotiate conflict constructively, and seek and offer help when needed.
This includes performance in the areas of individual and group communications, social engagement, culture alignment, appropriate navigation through the organization, conflict management, trust and credibility, recognition of others, collaboration and team building.
Responsible Decision-Making.
The ability to make constructive choices about personal behavior and social interactions based on ethical standards, safety concerns and social norms.
The realistic evaluation of consequences of various actions and a consideration of the well-being of oneself and others.
This includes performance in the areas of anticipating problems, identifying problems, diagnosis, and analyzing situations, solving problems, evaluating, reflecting, and determining alternatives, use of formal and informal channels, appropriate escalation, and ethical responsibility.
Goal-Directed Behavior.
Shows initiative of and persistence in completing tasks of varying difficulty.
This includes performance in the areas of strategic alignment, conceptual and tactical thinking, planning, goal setting, time management, systematic application, and priority management.
Optimistic Thinking.
Has an attitude of confidence, hopefulness and positive thinking regarding organization and life situations in the past, present and future.
This includes performance in the areas of change management, unexpected internal and external priorities, ambiguity, resilience, perseverance, gratitude, visionary thinking, learning from the past, and being in the present.
Personal Responsibility.
Shows a tendency to be careful and reliable in one's actions in contributing to group efforts.
This includes performance in the areas of personal and profPI227801244 Recommended Skills Auditing Change Management Coaching And Mentoring Confident And Emotionally Stable Conflict Management Consulting Estimated Salary: $20 to $28 per hour based on qualifications.
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