Claims Associate Manager or Team Leader I, II(D, C2, C1)
Job DescriptionClaims Associate Manager:
(D)Job
Summary:
The Associate Manager develops strategies to achieve employee performance levels and the expert execution of claim processes.
The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Key
Responsibilities:
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews Defines, analyzes, and tracks department, section, and/or unit measures Analyzes unit reports and supports the achievement of business unit objectives Oversees the resolution of highly complex customer conflicts or issues Oversees the negotiation of highly complex claim settlements Oversees response to highly complex arbitrations contentions Manages and oversees performance of vendors Frequently participates in special projects as a subject matter expertSupervisory
Responsibilities:
This job does have supervisory dutiesPreferred
Qualifications:
Education and Experience Bachelor's Degree or equivalent 5 or more years of related experienceCertificates, Licenses, Registrations NoneFunctional Skills Applies highly advanced knowledge of insurance policy, coverage, and regulation Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis Applies highly advanced negotiation and/or arbitration skills Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationshipsClaims Team Leader II (C2) Job
Summary:
The Team Lead II is responsible for managing highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance.
The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Key
Responsibilities:
Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations, and decision-making process Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams Frequently conducts calibrations with vendors or staff Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs Advanced knowledge of and may serve as subject matter expert on all regional construction types and related repair methodologies Oversees highly complex claims that include Public Adjuster involvement Oversees highly complex specialized claims (e.
g.
, business interruption, loss of income, E&O policies) Oversees highly complex claims involved in appraisal, arbitration, or mediationSupervisory
Responsibilities:
This job does have supervisory dutiesPreferred
Qualifications:
Education and Experience Bachelor's Degree or equivalent 3 or more years of related experienceCertificates, Licenses, Registrations NoneFunctional Skills Applies highly advanced knowledge of insurance policy, coverage, and regulation Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis Applies highly advanced negotiation and/or arbitration skills Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships Additional Job DescriptionThe preceding description is not designed to be a complete list of all duties and responsibilities.
May be required to perform other related duties as assigned.
Regular, predictable attendance is an essential function of this job.
Claims Team Leader I:
(C1)Job
Summary:
The Team Lead I is responsible for managing complex and occasionally highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance.
The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Key
Responsibilities:
Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations, and decision-making process Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams Frequently conducts calibrations with vendors or staff Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs Advanced knowledge of all regional construction types and related repair methodologies Oversees complex and occasionally highly complex claims that include Public Adjuster involvement Oversees complex and occasionally highly complex specialized claims (e.
g.
, business interruption, loss of income, E&O policies) Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediationFunctional SkillsApplies advanced knowledge of insurance policy, coverage, and regulation Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies advanced knowledge of problem-solving and preparation of complex reports for analysis Applies advanced negotiation and/or arbitration skills Applies advanced conflict management and problem resolution skills in managing internal and external customer relationshipsCertificates, Licenses, RegistrationsNoneThis job does have supervisory dutiesPreferred
Qualifications:
Education and ExperienceBachelor's Degree or equivalent 3 or more years of related experienceNational General prides itself on offering our employees a robust Total Rewards package which includes base salary.
The base range offered for the role is:
$61,500 - $100,200 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors.
Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp.
is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories.
All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.
Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Recommended Skills Analytical Procedures Balance Sheet Business Relationship Management Claim Processing Coaching And Mentoring Conflict Management Estimated Salary: $20 to $28 per hour based on qualifications.
(D)Job
Summary:
The Associate Manager develops strategies to achieve employee performance levels and the expert execution of claim processes.
The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Key
Responsibilities:
Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews Defines, analyzes, and tracks department, section, and/or unit measures Analyzes unit reports and supports the achievement of business unit objectives Oversees the resolution of highly complex customer conflicts or issues Oversees the negotiation of highly complex claim settlements Oversees response to highly complex arbitrations contentions Manages and oversees performance of vendors Frequently participates in special projects as a subject matter expertSupervisory
Responsibilities:
This job does have supervisory dutiesPreferred
Qualifications:
Education and Experience Bachelor's Degree or equivalent 5 or more years of related experienceCertificates, Licenses, Registrations NoneFunctional Skills Applies highly advanced knowledge of insurance policy, coverage, and regulation Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis Applies highly advanced negotiation and/or arbitration skills Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationshipsClaims Team Leader II (C2) Job
Summary:
The Team Lead II is responsible for managing highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance.
The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Key
Responsibilities:
Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations, and decision-making process Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams Frequently conducts calibrations with vendors or staff Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs Advanced knowledge of and may serve as subject matter expert on all regional construction types and related repair methodologies Oversees highly complex claims that include Public Adjuster involvement Oversees highly complex specialized claims (e.
g.
, business interruption, loss of income, E&O policies) Oversees highly complex claims involved in appraisal, arbitration, or mediationSupervisory
Responsibilities:
This job does have supervisory dutiesPreferred
Qualifications:
Education and Experience Bachelor's Degree or equivalent 3 or more years of related experienceCertificates, Licenses, Registrations NoneFunctional Skills Applies highly advanced knowledge of insurance policy, coverage, and regulation Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis Applies highly advanced negotiation and/or arbitration skills Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships Additional Job DescriptionThe preceding description is not designed to be a complete list of all duties and responsibilities.
May be required to perform other related duties as assigned.
Regular, predictable attendance is an essential function of this job.
Claims Team Leader I:
(C1)Job
Summary:
The Team Lead I is responsible for managing complex and occasionally highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance.
The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.
Key
Responsibilities:
Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations, and decision-making process Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams Frequently conducts calibrations with vendors or staff Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs Advanced knowledge of all regional construction types and related repair methodologies Oversees complex and occasionally highly complex claims that include Public Adjuster involvement Oversees complex and occasionally highly complex specialized claims (e.
g.
, business interruption, loss of income, E&O policies) Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediationFunctional SkillsApplies advanced knowledge of insurance policy, coverage, and regulation Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies advanced knowledge of problem-solving and preparation of complex reports for analysis Applies advanced negotiation and/or arbitration skills Applies advanced conflict management and problem resolution skills in managing internal and external customer relationshipsCertificates, Licenses, RegistrationsNoneThis job does have supervisory dutiesPreferred
Qualifications:
Education and ExperienceBachelor's Degree or equivalent 3 or more years of related experienceNational General prides itself on offering our employees a robust Total Rewards package which includes base salary.
The base range offered for the role is:
$61,500 - $100,200 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors.
Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp.
is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories.
All qualified applicants will receive consideration for employment regardless of any characteristic protected by law.
Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Recommended Skills Analytical Procedures Balance Sheet Business Relationship Management Claim Processing Coaching And Mentoring Conflict Management Estimated Salary: $20 to $28 per hour based on qualifications.
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